Softer Steps Concierge Services LLC, Doing business as “Softer Steps”
Softer Steps Concierge Services LLC, doing business as “Softer Steps” (“Softer Steps,” “we,” “our,” or “us”), respects your privacy and is committed to protecting the information you provide when using this website.
This Privacy Policy explains how information may be collected, used, and protected when you visit this website or contact Softer Steps.
By using this website, you agree to this Privacy Policy.

Information We May Collect

We may collect personal information that you voluntarily provide when you:

• Submit a contact form
• Request services
• Schedule a consultation
• Send an email
• Complete intake or inquiry forms
• Download resources
• Communicate with us through the website

Information collected may include:

• Name
• Email address
• Phone number
• General location
• Service interests
• Information you choose to provide in messages or forms

We only collect information necessary to respond to your request or provide services.

How Information Is Used

Information you provide may be used to:

• Respond to inquiries
• Schedule consultations
• Provide services
• Send requested information
• Improve website functionality
• Maintain business records
• Comply with legal obligations

We do not sell personal information.

Intake Forms and Client Information

If you become a client, additional information may be collected through intake forms, service agreements, or scheduling systems. This information is used only for providing services and maintaining business records.Softer Steps provides non-medical services and does not maintain medical records as a healthcare provider. Information shared with Softer Steps is kept confidential in accordance with service agreements.

Third-Party Services

This website may use third-party tools to provide services, including but not limited to:

• Scheduling platforms
• Form services
• Payment processors
• Website hosting providers
• Analytics tools

These third-party services may collect information according to their own privacy policies. Softer Steps is not responsible for the privacy practices of third-party services.

Cookies and Website Data

This website may use cookies or similar technologies to improve website performance and user experience. Cookies may collect information such as:

• Browser type
• Device type
• Pages visited
• General location data

You may disable cookies in your browser settings if you prefer.

Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, or disclosure. However, no website or electronic communication can be guaranteed completely secure. Use of this website is at your own risk.

Children’s Privacy

This website is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If information from a minor is provided, it must be submitted by a parent or legal guardian.

Changes to This Policy

This Privacy Policy may be updated at any time. Updates will be posted on this page. Continued use of the website indicates acceptance of the current Privacy Policy.

Governing Law

This Privacy Policy shall be governed by the laws of the Commonwealth of Virginia.

Contact

Softer Steps Concierge Services LLC
Doing business as “Softer Steps”
Questions about this Privacy Policy may be submitted through the contact information provided on this website.